Process mining software is a type of programming that analyses data in enterprise application event logs in order to learn how business processes are actually working. The goal of process mining software is to identify bottlenecks and other areas of inefficiency so they can be improved. Process mining software is especially useful to optimize workflow in process-oriented disciplines, such as business process reengineering (BPR) and business process management (BPM). Vendors of process mining software claim the technology can analyse millions of transaction records and spot deviations from normal workflows that might indicate increased risk. If the software is used to analyse the transaction logs of an ERP or CRM system or the audit logs of a workflow management system, for example, data visualization components in the software can show users what processes are running at any given time. Some process mining software a...