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Content Services Platform


A content services platform is software that enables users to create, share, collaborate on and store text, audio and video content. The CSP serves as a repository of record and a single source of truth. Content services platform is a relatively new term that is gaining acceptance as a successor to enterprise content management (ECM) software.

Content services platforms for intelligent content can be installed either as a product suite or as separate applications with common application programming interfaces (APIs) and data repositories. Common capabilities include:

  • The ability to store data a single time and use it for multiple purposes.
  • The ability to manage and store metadata for digitized content.
  • Automatic versioning that allows documents and other data to display the most recent version by default, with access to previous versions.

Many of the vendors with products in the CSP category have simply expanded their ECM products and spun them into service-oriented architecture platforms with integrated content-related services and microservices, content repositories and tools. Several prominent vendors, notably Box, Hyland and Nuxeo, use the term, or variants such as "content services" to describe their software. Also, tech analyst firm Gartner formally declared in 2017 that it would henceforth use CSP instead of ECM to identify vendors and their services in what Gartner described as a fast-growing market.


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